Order & Returns Information
At Calvert Sporting we will always try to ensure that the goods we send to you meet your needs and are fit for purpose, but If for any reason you are not entirely satisfied with your order, or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase.
Exchanges & Refunds
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. Just follow these 3 easy steps:
- Package up the item(s) you wish to return, including the original product packaging, product labels and a copy of your original invoice.
- Please include a note detailing whether you would like a refund or an exchange and the products you wish to order.
- Send the parcel back to us at the following address:
Calvert Sporting Returns Dept.
Please Note: All goods are returned at your own risk and cost and we strongly recommend sending goods by a recorded delivery method and always obtain a Proof of Postage.
Please ensure that items are well packaged, the parcel must be clearly marked as “RETURN”.
Exchanged orders may incur an additional postage charge.
All returned items must be returned in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns if: tags have been removed, parts are missing or original packaging is damaged or missing. In these circumstances you may not be refunded and goods will be returned to you.
Beyond the 28 days of purchase goods may not be returned for exchange or refund.
For orders placed between 1st November and 24th December, the period for returns is extended to 31st January to allow for the return or exchange of Christmas Gifts.
Sale / Reduced Items
Goods which are discounted in a sale or other form of promotion are non-refundable if they are purchased in our shop. However, discounted goods purchased via mailorder (website or telephone) can be returned for an exchange or refund within 14 days. Exchanged orders will incur an additional postage charge.
- Sale items
- Engraved or embossed items
- Special order items
- Gift wrapping
- Goods damaged in your possession
- Additional postal services (e.g. Next day delivery)
- Items which due to their use can come into direct contact with the body (e.g. whistles & calls, ear plugs, thermal wear, cleaning care equipment, socks)
Faulty or Incorrect Item(s)
In the rare event of an item(s) being faulty, or not what you ordered, please contact us as soon as you receive the goods on 01235 834441 (between 09:30 – 14:30 Mon- Fri) and we will issue you with a returns reference.
Please then post the item(s) back to us, following the guidelines above. We will refund the cost of the postage to the value of recorded delivery (we cannot refund additional postage charges above this) and we will organise the replacement or repair.
If the items are perceived to have a justified defect or damage you will receive a refund including the cost of sending the item(s) to you, cost of the item(s) and any costs you incurred when returning the item. Defective or damaged items should be returned for our review and inspection this may require us to send the item to the manufacturer for testing if required.
For faulty or incorrect items we will refund the cost of the postage to the value of recorded delivery (we cannot refund additional postage charges above this) and we will organise a replacement or repair.
Please do not send items directly to the manufacturer or product distributor.
We really want you to be happy, but if for some reason, you decide you are unhappy with the goods after this you may still be able to return the item and receive a credit note, this is done on a case by case basis. Any credit notes must be used within 45 days of issue.
My product has arrived damaged, what do I do?
If your delivery has arrived damaged via a courier, please do not sign for it. Please notify us of the damaged item(s) as soon as possible so that we can liaise with the courier and issue you with a replacement.
If you discover the damage subsequent to delivery having taken place, please arrange for the goods to be returned to us as soon as possible for our inspection. We will process your return in accordance with our policy for returning damaged or defective items.
Under no circumstances should items be used if you find they are damaged. Before replacement goods or refunds can be issued, goods must be returned for our inspection and, if necessary, they may have to be returned to the manufacturer for testing.
How will I be refunded?
You will receive your refund by the same method by which you paid for the items.
How long will my refund take?
We aim to process returns as quickly as possible. Please be aware that it may take us up to 30 days from confirmation of your eligibility of a refund to issue the refund payment to you.
Late or missing refunds
Bank and credit card company procedures may at times cause delays in refunds being credited to your account. If you haven’t received a refund in the timeframes stated in our policy please:
- First, please check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted and available.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us so that we investigate.
Our returns policies do not affect your statutory rights and it is the customer’s responsibility to ensure the safe return of any items to Calvert Sporting Limited. You can find out more about your right to cancel a contract formed at a distance as set out in the Consumer Protection (Distance Selling) Regulations 2000 from your local consumer advice centre (eg Citizens Advice Bureau).